# When a clip looks wrong

> A failed render and a disliked face are different.

Canonical page: https://checkonechecktwoai.video/help/
Updated: 2026-11-03

If the run fails, the credit reservation is released and a paid failure can be reviewed. If the face is simply unlike the photo, that is not an automatic cash refund.

## Try another photo

1. Use one uncovered face, looking at the camera. Then start a new paid run. A reload of the old run does not create a second charge.

## Questions

### What if the result fails or looks wrong?

A failed generation is reviewed for a refund. A disliked likeness is not automatically a failed payment.